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Support Request

Important

Emails sent to support@goodbarry.com will not be received or replied to. Follow these steps to lodge a support request from "Support Central" in your Admin Console.

How To Submit a Support Request

Step 1: Login to your site's Admin Console.

Step 2: Click "Support Central" in the top right corner of your Admin Console.

Step 3: Click "Support Request" on the top right of Support Central to submit your new case. You can also browse the forums, watch our training videos, or search the Online Business Wiki.

Step 4: Select the category of your request and check out our suggested solutions. If you still can't find the answer, simply fill out the form and we'll get back to you within 8 business hours.

All help documentation

This is a link to all our help documentation, new user tutorials, FAQs, troubleshooting guides and more.

Taking your site live

This tutorial covers how to add your own domain name, set up email and DNS settings - everything you need to take your site live.

Setting up and troubleshooting your email

For help with setting up various email clients, setting up POP email for individual users and troubleshooting email issues, take a look at this guide.

Getting started with the system

This link will help you start using the application. It will take you through a quick overview of the system features and help you with basic tasks.

Editing your "Online Business Builder" site design

If you are using one of the default templates and want to design elements such as color, font, logo and other aspects of your site's appearance, check out this article.

Sending an email campaign

Read this article if you wish to send an email campaign to your customers

Managing your eCommerce orders

Learn about eCommerce orders in the system, how to access and edit your orders.

Managing your customer database

This article covers managing your integrated customer data base

Online Payment

Please submit this form when you want to pay your GoodBarry invoice.

Change plan type

Please submit this form when you have a Live website which you now want to change to a new plan type.

Site cancellation request

Please submit this form when to cancel a Live paid site.

Update Credit Card Details

Please submit this form when you want to change your credit card details for invoicing against an existing Live website